Products
Assistants that answer people, a knowledge base that keeps answers consistent, and a secure console that runs the business behind them.
Visual assistant
Vendy is Caship's AI assistant and brand mascot. It answers customer questions from approved knowledge, raises support tickets and captures leads from chat, and is managed entirely from the Caship Console.
Support intake
People can reach Caship support from Telegram with simple, direct commands. Every ticket is created in the Caship Console, so nothing gets lost between channels.
Approved answers
A managed library of answers that keeps every reply accurate and consistent, whoever is writing it.
Knowledge and support engine
The engine behind Caship's assistants. It answers only from approved knowledge, so it never invents policy or makes promises the business hasn't approved.
Institutional knowledge framework
Caship EPIC, Empowering Prosperity through Integrated Commerce, is the institutional knowledge framework of Caship Consumer Networks. It documents, organises and preserves Caship's philosophy, business architecture, operating systems, technology, governance standards and values, and keeps them evolving.
Secure back-office
One place for the Caship team to run the platform. Access is by invitation only: every operator signs in with a verified account and a second factor, and every change is recorded.
Enrol as an employee or register as a vendor.